The final say as to whether or not we can hire a vehicle always ends with the insurance company.
The minimum age is 25.
We can hire to 21 year olds on cars and vans as long as they have :- held a full clean driving licence for at least 2
years, have not had any accidents in the last 3 years, have never been refused motor insurance. But there will be an
increase in excess to pay in the event of an accident or damage
All vehicles are supplied with a full tank of fuel and must be returned to with a full tank of fuel unless other
arrangements have been made.
All vehicles must be returned to us in the same condition as taken.
All vehicles are serviced regularly and have UK roadside assistance. In the event of a vehicle out of service to the
customer for any reason we will only be held responsible for a refund for the number of days the customer cannot
use the vehicle unless the problem was caused by the customer or carelessness of the customer, then the necessary
amount will be deducted from the deposit.
In the event of an accident or non-recoverable damage, the customer will loose their deposit and be liable for the
excess as stated in the hire agreement.
These amounts vary depending on the vehicle being hired, the age of the hirer and the licence being used.
You can hire using an international driving licence as long as there is an English interpretation on the licence.
We let vehicles leave the UK at no extra hire charge but it is down to the hirer to cover any breakdown cover
outside the UK and to pay any charges should the vehicle need to be recovered to the UK for any reason.
It is also down to the hirer to comply to any other countries rules and regulations.
Should you wish to leave the UK you will have to pay for a green card and we have to apply for this at least
1 week in advance.
We give you a mileage allowance of 250 miles a day, we then charge at 6 pence a mile.
All hire prices quoted include VAT. at 17.5%.
If you wish to know any other details please E-mail us.

TERMS AND CONDITIONS

Deposits: Any vehicle can be booked in advance, with a deposit. In the event of cancellation or failing to collect the
vehicle, all or part of the deposit will be lost.
Additional drivers: Prices include insurance for the hirer. Additional drivers can be added for a one off payment of
£11.75 Per driver, as long as they have held a full driving licence for at least 12 months, and meet the required
criteria for that vehicle.
Young drivers: The age limit on insurance is 25 to 74 years. We can cover down to the age of 21 years on cars and
vans, but drivers between 21 and 25 will be subject to a young driver surcharge of £5.88 Per day for the first
10 days of any hire. Young drivers must meet the required criteria for that vehicle.
Fuel: All vehicles are supplied with a full tank of fuel and must be returned with a full tank of fuel, otherwise a
re-fuelling charge of £11.75 will apply plus the fuel.

RENTAL AGREEMENT:
1. Rental Agreement
Owner agrees to let and the Renter agrees to take on the rental of the Vehicle described overleaf. Owner means the
hire point listed overleaf. Owner warrants that the vehicle is roadworthy. No extra hire charge is made for vehicle
travelling outside the UK, but the hirer is responsible for any charges to get the vehicle back into the UK. In the
event of breakdown, accident etc. This vehicle must have a valid green card and the permission of
Wroxham Vehicle Hire to leave the UK.
2. Extension of Rental Period
Owner may extend the period of rental at the request of the Renter. The renter will pay such additional deposit or
deposits, as the Owner shall require. In the event of extension(s) the new date and time agreed for the return of the
Vehicle shall then become the due back date where the context otherwise admits. In no event shall the duration of
the rental exceed three months in the aggregate.
3. Warranty by Renter and Additional Driver - Owner Rights
a) Renter agrees to return Vehicle to Owner in same condition and as clean inside as received, on due date specified.
b) Renter agrees not to use Vehicle for hire or reward nor use it in violation of any law, ordinance or regulation,
nor remove it (without prior written consent of owner) from England, Scotland , Wales or Northern Ireland.
The vehicle shall only be driven by the hirer and additional drivers (as will be agreed) . The hirer or additional
driver/s shall not sub hire / sublet, lend, give or allow any other person/s drive or use the vehicle.
c) Renter hereby warrants and undertakes to the Owner
i) the accuracy of the information supplied to the Owner;
ii) that in the case of business rental this Agreement is entered into by the Driver for and on behalf of the Renter:
iii) that he will not operate Vehicle or permit the Vehicle to be operated in any way that would violate this contract,
including: Driving by any person under 25 or over 74: in motor sport events (including racing, pacemaking,
rallying, reliability trials, and speed testing); to propel or tow any vehicle or trailer; by any person driving when
unfit through drink or drugs or with blood alcohol concentration above the limit prescribed for the time being by
road traffic legislation: by any other person other than the Renter or additional Driver /s as agreed; under authority
of any licence other than his own; if renter or driver leaves the car unlocked or fails to secure the keys; other than
on a paved public highway, private road or driveway; in a reckless or imprudent manner or if the car is deliberately
damaged;
iv) that the licence shown to Owner at the time the car is rented is his own and fully valid;
v) that he will further protect the interests of the Insurer and the Owner by ensuring the vehicle is always locked
when unattended: and the keys are secure;
d) If renter commits any breach of this agreement, owner may treat the agreement as terminated and may seize,
without legal process, or notice to Renter, Vehicle at any time and place and Renter waives all claims for damages
connected with such a seizure. Wroxham Vehicle Hire has the right to enter the hirer’s premises to inspect and If
necessary remove the vehicle.
e) Renter authorises Owner to verify through credit agencies, the Driver and Vehicle Licensing Agency or any
other sources, personal, driving and credit information provided by Renter and any additional drivers overleaf.
4. Payment
Renter expressly agrees to pay owner on demand:
a) The mileage charge at rate specified, traveled by vehicle during rental;
b) Service and time charges at rate specified overleaf plus other charges, if applicable even if an account Is
forwarded to a third party;
c) Collision Damage Waiver (if any), specified;
TERMS AND CONDITIONS
d) All fines and court costs for parking, traffic or other legal violations assessed against the Vehicle, Renter other
Driver or Owner until Vehicle is returned, except where caused through fault of Owner. Renter is liable as the
owner of the vehicle in respect of: any fixed penalty offence committed in respect of that Vehicle under the Road
Traffic Act 1988 and Road Traffic Offenders Act 1988; any excess parking charge which may be incurred In
respect of that Vehicle in pursuance of an Order under Sections 45 and 46 of the Road Traffic Regulation Act 1984
or the Road Traffic Act 1991;
e) Any re-fuelling charge currently operated by the Owner; (£10.00) + fuel.
f) Value Added Tax and all other taxes (if any) payable on the aforesaid items;
g) Owners costs, including reasonable legal fees where permitted by law, incurred collecting payment due from
Renter hereunder ;
h) Fair market value of repairing damage howsoever caused to the actual Vehicle supplied, administrative fees,
plus loss of revenue at the daily rate based on Owner’s loss of use of the Vehicle, diminishment of value, towing,
storage, impound fees, regardless of fault or negligence of the Renter or any other person, and regardless of
whether damages are a result of an act of God. Owner shall have the sole right and responsibility to repair the
Vehicle. Damage should be reported in writing to the office where the car was rented as soon as possible and In
any event within 24 hours after the Vehicle was damaged;
i) In the event of theft, fair market value of replacing the Vehicle, administrative fees, plus loss of revenue at the
daily rate shown overleaf based on the Owner’s loss of use of the Vehicle, if Theft Protection Insurance is not
purchased or does not apply. If Vehicle is stolen, it should be reported to the Owner immediately, and in any
event within 24 hours after the Vehicle was stolen. It should also be reported to the Police immediately and a
crime reference number should also be obtained immediately, regardless if Renter’s own insurance or if Owner’s
insurance applies;
j) Drop fees if Vehicle is not returned to the original rental office without the written consent of the Owner;
k) Renter agrees to allow Owner to compute and debit final charges from Credit Card, if that is the form of
payment or deposit used by Renter. If Renter breaches this agreement, Renter agree to cease using Vehicle and
to pay all expenses incurred by Owner in returning Vehicle to place of rental.
l) In the event of this vehicle being seized while used for smuggling goods, people or any other illegal operation,
the renter agrees to pay (direct to the holding authority) any fee to have this vehicle released, and any charges to
the owner of this vehicle for late return through being held up by illegal use. Should this vehicle be seized and the
seizing body refuse to restore the vehicle, the renter will pay the full value of this vehicle to the owner and will be
liable for any fines or liabilities levied under the Immigration and Asylum Act 1999. n
5. Renter’s Own Insurance
If the Renter selected “own insurance” overleaf, Renter shall keep the Vehicle insured with insurers approved by
the Owner on a comprehensive basis for a value which has been agreed in writing by the Owner to be a fair
market value of the Vehicle against loss or damage by accident, fire and theft and against third party and
passenger liabilities. In the case of loss or damage to the Vehicle, the Renter shall permit the Owner to make a
claim thereunder in the name of the Renter and in such case reserves the right to claim full rental charges until
any necessary repairs have been completed.
Renter agrees to comply with the terms of Renter’s own insurance policy.
Renter agrees that all the terms and conditions of this rental agreement hold regardless of whether Renter selects
his own insurance or the insurance of the Owner.
.Owner’s Insurance
Save where condition 5 above applies and subject to the Renter’s proposal for insurance being accepted by the
Owner on behalf of the insurers, Renter is insured upon and subject to the terms and conditions of the policy of
insurance held by the Owner in respect of the Vehicle and its use against liabilities to third parties including
passengers who are non-fare paying and for whom there are permanently fixed seats. A copy of the policy shall be
kept available for inspection by the Renter at the registered office of the Owner.
In respect of each and every incident resulting in damage to the vehicle, the Renter shall forthwith upon demand
pay to the Owner the appropriate excess on such insurance towards or in settlement of the cost of making good
any such damage on a full indemnity basis and the cost and expenses incurred by the Owner in proceeding to
recover the same from the third party. In the event of the Owner receiving from the third party any part of the
amount of such costs and provided the Renter shall have performed its obligations hereunder the Owner shall
repay to the Renter the like part of such excess. By declining the Collision Damage Waiver, the Renter renders
himself liable to and agrees to pay for the full cost of repair to or replacement of the Vehicle together with all
other losses, costs, damage and expenses sustained or incurred by the Owner arising from such loss or damage
occasioned during the rental including administrative costs and loss of rental income.
7. Collision Damage Excess Waiver (CDEW)
If Owner offers and Renter accepts CDEW with Owners initials in the appropriate box, Renter agrees to pay only
the amount shown in the deposit box overleaf (deposit amount can NOT be waivered in any way) Any Breach of
Contract Warranties will invalidate CDEW purchased by Renter. CDEW does not relieve Renter of responsibility
to Owner for the cost of replacement, loss of use or administrative costs due to lost or stolen keys.
8. Blank
9. Blank
10. In case of accident
The Renter shall in the event of an incident that results in damage to the Vehicle procure that:
a) The Renter’s and/or Driver’s insurers, if Renter has selected “own insurance”, are forthwith notified thereof and
that such notice is confirmed in writing to the office where the car is rented (as identified overleaf) immediately
and in any event within 24 hours after the accident;
b) The driver of the Vehicle completes and delivers to the Owner the relevant accident report within 24 hours after
the accident;
d) No admission of liability is made to any person in relation to such accident;
e) Any writ of summons, summons or other document relating to any proceeding arising out of such accident Is
forthwith delivered to the Owner at the office address;
f) All assistance is rendered to the Owner and its insurers to the conduct of such proceedings including without
prejudice to the generality of the foregoing permitting such proceedings to be brought by the Owner in the name
of the Renter and defending any proceedings brought against the Renter;
g) The Renter shall forthwith upon demand fully and effectually indemnify the Owner against all losses, liabilities,
costs, actions, claims or demands which it may incur or have brought or made against it in relation to the Vehicle
or its use and which are not recoverable under a policy of insurance whether the same is effected by the Owner or
Renter;
h) The names and addresses of all witnesses thereto are collected and given to the Owner.
For the purposes of the DATA PROTECTION ACT (S) 1984, the Owner or any subsidiary of the Owner may hold
and process by computer or otherwise the information given to Owner by the Renter or any Additional Driver to
identify other products or services which might be relevant and for statistical analysis.
12. Renters Indemnity Provision
Upon demand from Owner, Renter agrees to defend, indemnify and hold Owner harmless from all losses,
liabilities, damages, injuries, claims, demands, costs and expenses incurred by Owner in any manner from this
rental transaction or from the use or operation of the rental car by any party, including claims of or liabilities to
third parties and agrees to present a claim to their insurance carrier for all such expenses. If Renter has no
insurance to cover such events or losses, Renter agrees to pay Owner for such loses.
13. RENTER AUTHORISES OWNER TO SUBMIT FOR PAYMENT CREDIT CARD VOUCHERS IF A
CREDIT CARD HAS BEEN PRESENTED AS A MEANS OF DEPOSIT OR SECURITY AT THE TIME
VEHICLE WAS RENTED, INCLUDING IF ANY THIRD PARTY TO WHOM A BILLING WAS DIRECTED
REFUSES TO MAKE PAYMENT.
14.All charges are subject to final audit.